Frequently Asked Questions
In this section you will find a selection of frequently asked questions related to the airbrush store, the products we sell, their use, and delivery times. If you have any questions regarding our FAQ section, you can contact us via our email or through our WhatsApp chat.
What is the deadline for returning a defective product?
It can be returned within the first 14 days after receipt; the poor condition of the product must be reported as soon as possible.
What is the warranty period for the products?
This will depend solely and exclusively on the manufacturer; the warranty period will be provided by them.
Do you have replacement parts in case of breakage or wear?
All materials that require replacement will be available. If any product has been discontinued, we are committed to helping you find it at no additional cost.
How to proceed with a refund?
The return will be made via the recipient’s transport agency, with the recipient covering the shipping costs. In case of breakage or damage, you must contact us via email at info@qualityairbrush.com for review and assessment.
What are the shipping conditions?
Once the shipping option is selected, the conditions of this agency are accepted. A tracking number will be provided to track your shipment. The delivery time will always depend on the contracted agency as well as any possible setbacks or delays.
Do you offer a commitment guarantee?
Beyond simply selling the product, we are committed to providing professional service based on our expertise, offering advice and assistance whenever possible. This is especially important for answering frequently asked questions about all our products.
How can I access course registration?
The airbrushing courses will be advertised on our website and social media, but registration or pre-registration can only be done through the dedicated web form.
Who teaches the classes in the courses?
The courses will always be taught by professionals in the sector and category being taught; it will not necessarily always be the same tutor.
Will course materials be included?
The materials for the airbrushing courses are included in the course price, but they are the property of Qualityairbrush. If you wish to purchase them at the end of the course, a specific time will be available for the shop.
Are there any physical shops?
For the moment, Qualityairbrush is an online platform.
I want to paint or airbrush some pieces, do you do that?
Of course, if we are unable to do it ourselves, we will put you in touch with a professional who can do it; you can also see them in our gallery of artists and friends.
Do you think there are any frequently asked questions missing and you think it might be interesting to contribute?
Send it to us at info@qualityairbrush.com and we will add it with its corresponding answer.
